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Terms of Service

1. GENERAL

THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

BY USING OUR WEBSITE OR PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH THE FRESH GOURMET COMPANY, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE’S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.

THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.

2. ACCEPTANCE OF THE TERMS OF SERVICE

These Terms of Service (the "Terms" or “Terms of Service”) are entered into by and between You and The Fresh Gourmet Company. These Terms of Service together with any documents they expressly incorporate by reference, govern your access to and use of the www.socialsnacking.com website (this “Website”), including any content, functionality, and any services offered through the Website such as the purchase of goods through the Website (collectively, the “Service(s)”), whether as a guest or a registered user. This Website, the Services and all related content and activities are operated and made available in the United States and its territories by The Fresh Gourmet Company and its subsidiaries, representatives, affiliates or licensors (collectively, “The Fresh Gourmet Company”, "we", “us” or "our"). The Fresh Gourmet Company’s collection and use of personal information in connection with the Services and this Website is described in our Privacy Policy found at www.socialsnacking.com/pages/privacy-policy.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE WEBSITE, AS YOUR ACCESS TO AND USE OF THE WEBSITE AND ITS SERVICES IS CONDITIONED UPON YOUR ACCEPTANCE OF AND COMPLIANCE WITH THESE TERMS.

BY ACCESSING OR USING THE WEBSITE AND ITS SERVICES, INCLUDING PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND OUR PRIVACY POLICY INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS OR THE PRIVACY POLICY, YOU DO NOT HAVE PERMISSION TO ACCESS OR USE THE WEBSITE OR ITS SERVICES. THESE TERMS APPLY TO ALL VISITOR, USERS, AND OTHERS WHO WISH TO ACCESS OR USE THE WEBSITE OR ITS SERVICES.

THIS WEBSITE IS NOT INTENDED FOR MINORS. YOU MUST BE AT LEAST 18 YEARS OLD TO VISIT THIS WEBSITE. IF YOU ARE UNDER THE AGE OF 18, YOU ARE NOT PERMITTED TO ACCESS OR USE THIS WEBSITE AND ITS SERVICES FOR ANY REASON. YOU MAY USE THIS WEBSITE AND ITS SERVICES ONLY FOR LAWFUL PURPOSES AND IN ACCORDANCE WITH THESE TERMS.

3. CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to revise, modify, update or replace these Terms at any time, and may do so from time to time. If a revision is material, we will provide at least thirty (30) days’ notice prior to any new terms taking effect. All other changes are effective immediately after we post them. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website and its Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to access or use the Website.

THE LATEST VERSION OF THESE TERMS WILL BE POSTED ON THIS WEBSITE. YOU SHOULD REVIEW THESE TERMS BEFORE USING THE WEBSITE AND ITS SERVICES, INCLUDING BUT NOT LIMITED TO PURCHASING ANY PRODUCT OR SERVICES THAT ARE AVAILABLE THROUGH THE WEBSITE.

4. ACCESSING THE WEBSITE AND ACCOUNT SECURITY

We reserve the right to withdraw or amend this Website, and any Service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users. You are responsible for (a) making all arrangements necessary for you to have access to the Website and (b) for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Service and comply with them.

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register with this Website or otherwise, including but not limited to through the use of any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password, or other security information.

You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Service.

5. PRIVACY

We respect your privacy and are committed to protecting it. Our Privacy Policy governs the processing of all personal data collected from you in connection with your access and use of this Website and its Services, including the purchase of products or services through the Website. By using the Website and any of its Services, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

6. ONLINE PURCHASES OF GOODS AND RELATED TERMS AND CONDITIONS

All purchases through our Website or other transactions for the sale of goods formed through the Website or resulting from visits made by you are governed by these Terms of Service, as further detailed in this section and through these Terms.

The terms in this Section are an integral part of these Terms of Service. Additional terms and conditions may also apply to specific portions, services, or features of the Website. All such additional terms and conditions are hereby incorporated by this reference into these Terms of Service, including but not limited to our Return Policy.

  1. Order Acceptance and Cancellation.

    You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between The Fresh Gourmet Company and you will not take place unless and until you have received your order confirmation email (“Order Confirmation”). You will receive a separate email confirmation when your order has shipped (“Shipment Confirmation”).

    YOU MAY CANCEL YOUR ORDER AT ANY TIME BEFORE WE HAVE SENT YOU YOUR SHIPMENT COMFIRMATION EMAIL.

    To cancel your order, please email our Customer Service department at customerservice@socialsnacking.com.

  2. Price Terms.

    Prices posted on this Website may be different than prices offered by us at other locations. All prices, discounts, and promotions posted on this Website are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We strive to display accurate price information, however we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

  3. Promotions.

    We may offer from time to time promotions on the Website that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. Please visit the Promotions page on our Website for more information on current promotions and their applicable terms.

  4. Payment Terms.

    Terms of payment and changes there to are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. We accept Visa, Master Card, American Express and PayPal for all purchases.

    You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

  5. Shipments; Delivery; Title and Risk of Loss.

    We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.

    Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

  6. Returns and Refunds.

    ALL PRODUCTS SOLD ON OUR WEBSITE ARE NON-RETURNABLE. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS WEBSITE AS NON-RETURNABLE.

    Our policy regarding returns and refunds is also stated in our Return Policy page, which is incorporated by reference in these Terms of Service.

    NO ORDER CANCELLATIONS WILL BE ACCEPTED AFTER WE HAVE SENT YOU AN SHIPMENT CONFIRMATION EMAIL (See our cancelation policy in part A of this Section 6).

  7. Goods Not for Resale or Export.

    You represent and warrant that you are buying products or services from the Site for your own personal or household use only, and not for resale or export, or for any other commercial purpose. You further agree to comply with all applicable laws and regulations of the various states and of the United States.

  8. Force Majeure.

    We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

7. INTELLECTUAL PROPERTY RIGHTS

  1. Our Intellectual Property.

    The Website and its entire contents, designs, features, and functionality and any material we e-mailed to you or supply to you, including but not limited to any products you purchase from the Website and trademarks (including the Fresh Gourmet name and logo, and any other names and logos found through our Website as further described below) (the “Website Content”) are owned by The Fresh Gourmet Company, its licensors, or other providers of such Website Content and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

  2. Trademarks

    The Fresh Gourmet Company name, logo, and all related names, logos, designs, and slogans are trademarks of the Fresh Gourmet Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Fresh Gourmet Company. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners and must not use such marks without the prior written permission of their respective owners.

  3. Your Use of the Website Content

    You may access and use the Website and Content for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the our Website Content, or commercially exploit any of it in any way.

    If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website or Website Content in breach of the Terms of Service, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Fresh Gourmet Company. Any use of the Website not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark, and other laws.

8. THIRD PARTY WEBSITES AND SERVICES

Our Website contains links to other websites provided by third parties, and certain resources or services may be made available or accessed in connection with third party websites or third party services (including but not limited payment services provided by Shopify and PayPal). We have no control over for the content or performance of these third party websites or their services, resources, policies or practices. As such, The Fresh Gourmet Company makes no guarantees about the accuracy, currency, content, or quality of the information provided by such third party websites or services and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Said third party websites and their services, resources, etc. are governed by their own terms and conditions of use and privacy policy. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

By using or accessing our Website and/or our Services you acknowledge and agree that different terms of use and privacy policies may apply to your use or access of such third websites or third party services and that The Fresh Gourmet Company shall not be responsible or liable directly or indirectly, for any damage or loss caused by or in connection with use or reliance on such Third Party website or service.

WE STRONGLY ADVISE YOU TO READ THE TERMS AND CONDITIONS AND PRIVACY POLICIES OF ANY THIRD PARTY WEBSITES OR SERVICES THAT YOU VISIT.

9. LIMITATIONS ON OUR LIABILITY

Your use of the Website and any Services is at your sole risk. The Website and any Services on the Website are provided and made available on an "AS IS" and "AS AVAILABLE" basis. The Website and any Services on the Website are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

The Fresh Gourmet Company and its licensors DO NOT warrant that: (a) the Website and the Services will function uninterrupted, secure or available at any particular time or location; (b) any errors or defects will be corrected; or (c) the Website and the Services are free of viruses or other harmful components; or that the results of using the Services will meet your requirements.

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE FRESH GOURMET COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY SERVICES ON THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

10. INDEMNIFICATION

You agree to defend, indemnify and hold harmless The Fresh Gourmet Company and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Services, by you or any person using your account and password, or b) a breach of these Terms.

11. GEOGRAPHICAL RESTRICTIONS

We provide this Website for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

12. GOVERNING LAW AND JURISDICTION

All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of New York.

13. DISPUTE RESOLUTION AND JURISDICTION

  1. YOU AND THE FRESH GOURMET COMPANY ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

    ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE WEBSITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

  2. The arbitration will be administered by the American Arbitration Association (”AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified herein (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

    The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

    If you prevail on any claim that affords the prevailing party attorneys’ fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.

  3. You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention do so within sixty (60) days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.

  4. You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR THE FRESH GOURMET COMPANY WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.

If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.

14. ASSIGNMENT

You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

15. NO THIRD PARTY BENEFICIARIES

These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

16. NO WAIVERS

The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of The Fresh Gourmet Company.

17. NOTICES

  1. To You.

    We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Website. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

  2. To Us.

    To give us notice under these Terms, you must contact us as follows: (i) by email to customerservice@socialsnacking.com; or (ii) by personal delivery, overnight courier or registered or certified mail to the following address:

    THE FRESH GOURMET COMPANY,
    ATTN: SocialSnacking.com,
    3059 Townsgate Rd, Suite 101,
    Westlake Village, CA 91361.

    We may update the email or address for notices to us by posting a notice on the Website. Notices provided by personal delivery will be effective immediately. Notices provided by email or overnight courier will be effective one (1) business day after they are sent. Notices provided by registered or certified mail will be effective three (3) business days after they are sent.

18. SEVERABILITY

If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

19. ENTIRE AGREEEMNT

Our Order Confirmation and Shipment Confirmation emails, these Terms of Service, our Privacy Policy, our Return Policy and any terms incorporated by reference will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.

20. CONTACT US

If you have any questions about these Terms, you can contact us directly through our website using the Contact Us page or via email at customerservice@socialsnacking.com.

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